Help center
IPTV USA frequently asked questions
Quick answers about My IPTV Sub plans, payment, setup and streaming quality. Still stuck? Contact support, we reply 24/7.
Plans and payment
How much does an IPTV USA subscription cost?
Plans start at $13 for one month on one screen. The 12-month plan is $69, which works out to about $5.75 per month. Extra screens are priced per plan on the pricing page. There are no contracts, box rentals or hidden fees.
Which payment methods do you accept?
After you submit the checkout form we email you a secure payment link. The methods available on that page are shown before you pay. If you prefer another method, message support on WhatsApp.
Is the price in US dollars?
Yes. Every price on the site is in USD and includes all features of the plan. The total on the checkout page is the total you pay.
Is there a contract or automatic renewal?
No. You pay once for the period you choose (1, 3, 6 or 12 months). Nothing renews automatically: when your plan ends, you decide whether to renew.
What is your refund policy?
If the service does not work for you, contact support within 7 days of activation. We first try to fix the problem; if we can't, we refund you as described in the refund policy.
Can I upgrade my plan or add a screen later?
Yes. Message support with your order ID and we will quote the difference to move to a longer plan or more connections.
Free trial
How do I get the My IPTV Sub free trial?
Send the short form on the free trial page: it needs your name, email, WhatsApp number, where you live and which device you'll use. A technician sends a 24-hour login on WhatsApp. No email is sent to you for the trial, so keep WhatsApp handy. If nothing arrives within an hour, message us directly.
Does the free trial include everything?
Yes. The trial line has the same 34,000+ channels, the same 220,000+ movies and series and the same servers as a paid account. It's limited to one connection and 24 hours. Use it to test your busiest viewing time: an evening sports match is the most honest test.
Do I need to pay or enter a card?
No. The trial is free and nothing is charged. When it ends, it simply stops; nothing upgrades automatically.
Can I keep my trial login after I pay?
Usually you receive a new login with your paid plan, so you'll enter fresh details in the app. If you'd rather keep the same credentials, mention it in the notes field at checkout and a technician will convert the trial line where possible.
Can I get more than one trial?
The free trial is limited to one per household. If you need more time to decide, start with the 1-month plan, which is covered by the refund policy.
Getting started
How fast is activation?
Usually under 10 minutes after payment. After you place your order you receive a secure payment link by email; once payment is confirmed, your username, password and server details arrive by email together with a setup guide for your device.
What do I receive after payment?
An email with your username, password and server URL (Xtream Codes login) and a link to the setup guide for your device. If your app needs an M3U playlist link or you use a MAG box, support sends the matching link or portal URL.
Which app should I use?
It depends on your device. Our setup guides list the player apps we test for Firestick, Smart TVs, Apple TV, Android, iPhone and iPad, computers and MAG boxes. Support can recommend one if you are not sure.
Which devices work with the service?
Amazon Firestick and Fire TV, Samsung and LG Smart TVs, Apple TV, Android TV boxes, Android phones and tablets, iPhone and iPad, Windows PCs, Macs and MAG boxes. Each device has a step-by-step setup guide on this site.
Streaming quality
What internet speed do I need?
Around 10 Mbps per screen is comfortable for HD and about 25 Mbps per screen for 4K. A wired Ethernet connection or a strong 5 GHz Wi-Fi signal gives the most stable picture.
Which channels are in 4K?
4K is available on selected channels and on many movies and series. Most live channels are in Full HD or HD. Your device, app and connection speed must also support 4K.
What should I do if a channel buffers?
Restart the app, switch to a wired connection if you can, and try another channel to see if the problem is general. Our buffering guide lists more fixes. If it continues, message support with the channel name and the time.
Does it include a TV guide and catch-up?
Yes. An EPG (electronic program guide) is included for most live channels, and catch-up on supported channels lets you rewatch recent programs. How the guide looks depends on the player app you use.
Account and support
How many screens can I watch at the same time?
Each plan is sold for 1 to 5 connections. One connection means one device streaming at a time. You can install the app on more devices, but only as many can play at once as the connections you bought.
Can I use my subscription while traveling?
Yes. The service works anywhere with a stable internet connection. Keep in mind that only as many devices as your connections can stream at the same time.
How do I get help with setup?
Support is available 24/7 on WhatsApp, Telegram and email. Send us your device model and a technician will walk you through the setup, usually in a few minutes.
How do I renew?
Choose a plan on the pricing page and mention in the notes field that it is a renewal, or message support with your username. Your current login stays the same.
Ready to switch to IPTV USA?
Plans from $13/month, or $5.75/month on the 12-month plan. Your login arrives by email minutes after payment.
- Instant delivery
- 7-day refund
- Secure checkout
- 24/7 support